Terms of trade

Quotes are valid for seven days from issue unless stated otherwise. Stock-confirmed prices apply only while stock remains — large orders may need a re-confirmation closer to shipment.

Prices are in UAE Dirham (AED) exclusive of 5% VAT, which is added on invoice per UAE tax law. International orders are quoted excluding freight and import duties.

Default terms are 100% advance payment by bank transfer or corporate cheque. Credit terms (30 days) open after three paid invoices and pass our credit check.

Bank details and beneficiary name appear on the issued invoice. We do not change payment details by email — confirm any change verbally on a known phone number before paying.

Same-day delivery within Dubai for orders confirmed before 2pm and within our delivery radius. Cross-emirate delivery runs overnight by courier. International freight quoted per shipment.

Risk passes to the buyer on delivery. Title remains with IT World Trading until full payment clears.

Unopened hardware in original packaging can be returned within 7 days for a full refund minus a 5% restocking fee. Opened hardware is returnable only under warranty (see below).

Software, opened firmware-keyed hardware, and special-order items are non-returnable unless found defective.

Manufacturer warranty applies as stated on each invoice line (typically 1–5 years depending on the brand and SKU). We handle RMA paperwork through the brand’s authorized channel and provide replacement or repair within the stated turnaround.

Warranty is void on physical damage, modification, and use outside the manufacturer’s stated operating conditions (e.g., consumer drives in 24/7 NVR roles).

IT World Trading’s liability for any single order is capped at the invoice value of the affected product. We are not liable for indirect, consequential, or business-interruption losses.

Orders placed by employees of buying companies are binding on the company. We may request a signed PO or LPO for orders above AED 25,000 or for first-time accounts.

Neither party is liable for delays caused by events outside reasonable control — including freight disruption, customs holds, brand allocation, or government action. We notify affected orders within 24 hours of becoming aware.

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Disputes are referred to Dubai Courts.

For account, invoice, or warranty queries, contact sales@itworld.com or WhatsApp +971 50 757 6114.

IT WORLD TRADING LLC · Al Souq Al Kabeer Building 1, Office 38, Bur Dubai, Dubai

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